At Sky Tech Shop, we combine the precision of flight controllers with the reliability of premium drone components to deliver exceptional service from order to delivery and beyond. Whether you’re building your dream FPV racer or upgrading your aerial photography gear, our shipping and returns policies are designed with the drone enthusiast in mind.
Shipping Information
Order Processing
We process all orders with the speed of a calibrated ESC, typically within 1-2 business days of receiving your payment. You’ll receive tracking information as soon as your order takes flight from our warehouse.
Shipping Methods & Delivery Times
Standard Shipping (DHL/FedEx):
– Delivery Time: 10-15 business days after shipping
– Flat Rate: $12.95 USD
– Recommended for time-sensitive builds
Free Shipping (EMS):
– Delivery Time: 15-25 business days after shipping
– Available for orders over $50 USD
– Perfect for non-urgent component upgrades
Note: Delivery times may vary slightly for international orders. Some remote areas in Asia and other regions may experience additional delays or may not be serviceable.
Returns & Exchanges
We stand behind our products with the same confidence we have in our flight controllers. If your purchase doesn’t meet your expectations, our streamlined returns process ensures your satisfaction with the precision of a calibrated gimbal.
Eligibility Requirements
To qualify for return or exchange, items must be:
- In original, undamaged packaging with all included accessories
- Unused and in the same condition as received
- Returned within 15 days of delivery
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For safety and regulatory compliance, the following items cannot be returned:
- LiPo Batteries (due to hazardous materials regulations)
- Opened FPV Video Transmitters and Receivers (due to frequency calibration requirements)
- Custom-configured Flight Controllers (specifically programmed for your build)
Return Process
Follow these steps with the precision of an FPV racer navigating a tight course:
- Initiate Your Return: Email our support team at [email protected] with your order number and reason for return within 15 days of delivery.
- Receive Authorization: Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package Securely: Repackage the item in its original packaging with all accessories. Include the RMA number clearly on the outside of the box.
- Ship Your Return: Send the package to:
Sky Tech Shop Returns
70 Brown Bear Drive
Los Angeles, US 90017 We recommend using a trackable shipping service. Original shipping fees are non-refundable. - Inspection & Processing: Upon receipt, our quality team will inspect the item within 3-5 business days.
Refund Timeline & Methods
Refund Processing: 3-5 business days after inspection approval
Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
Bank Processing: Additional 5-10 business days depending on your financial institution
Exchange items will be shipped via your original shipping method once the return is processed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns, any customs fees or import taxes are the customer’s responsibility.
Damaged or Defective Items
If you receive a damaged or defective item (rare with our quality control standards), contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a prepaid return label and expedite your replacement.
Need Assistance?
Our support team of drone enthusiasts is ready to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond faster than an FPV drone on race mode.
Sky Tech Shop – Where precision meets performance, in both our products and customer service.