At Sky Tech Shop, we stand behind our premium drone components with the same confidence we have in our flight controllers. If your purchase doesn’t meet your expectations, our streamlined returns process ensures your satisfaction with the precision of a calibrated gimbal.

Eligibility for Returns & Exchanges

To be eligible for return or exchange, items must be:

  • In original, undamaged packaging with all included accessories
  • Unused and in the same condition as received
  • Returned within 15 days of delivery
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • LiPo Batteries (due to hazardous materials regulations)
  • Opened FPV Video Transmitters and Receivers (due to frequency calibration requirements)
  • Custom-configured Flight Controllers (specifically programmed for your build)

Return Process

Follow these steps with the precision of an FPV racer navigating a tight course:

  1. Initiate Your Return: Email our support team at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Receive Authorization: Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Package Securely: Repackage the item in its original packaging with all accessories. Include the RMA number clearly on the outside of the box.
  4. Ship Your Return: Send the package to our facility at:

    Sky Tech Shop Returns
    70 Brown Bear Drive
    Los Angeles, US 90017

    We recommend using a trackable shipping service. Original shipping fees are non-refundable.
  5. Inspection & Processing: Upon receipt, our quality team will inspect the item within 3-5 business days.

Refund Timeline & Methods

Once your return is approved:

  • Refund Processing: 3-5 business days after inspection approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Exchange items will be shipped via your original shipping method once the return is processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns, any customs fees or import taxes are the customer’s responsibility.

Damaged or Defective Items

If you receive a damaged or defective item (rare with our quality control standards), contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a prepaid return label and expedite your replacement.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sky Tech Shop Support Team,

I would like to request a return for the following item from my order #[Your Order Number]:

Product Name: [Product Name]
Reason for Return: [Please specify: Wrong Item/Defective/Change of Mind/etc.]

I confirm that the item is in its original condition and packaging with all accessories included.

Please provide return instructions and RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our support team of drone enthusiasts is ready to assist with any return questions. Contact us at [email protected] and we’ll respond faster than an FPV drone on race mode.

Sky Tech Shop – Where precision meets performance, in both our products and customer service.